Return Policy:

What is your return policy?

We understand the importance of a perfect fit. If, after measuring yourself according to our provided size guide, your custom item doesn't fit as expected, we offer store credit for returns. However, if there's any discrepancy between the provided sizing and what you receive, we'll issue a refund. Please see our Return Policy for more details.

Sizing:

How can I ensure the right size?

We provide detailed sizing guides for all our products. We recommend carefully measuring yourself according to these guides before placing your order. If you're unsure about sizing, feel free to contact us for assistance. Our goal is to ensure your custom item fits perfectly.

Fabric and Safety:

Are your materials flame-resistant (FR) and non-flammable?

Yes, all our apparel is made from high-quality FR-rated materials, ensuring maximum safety and protection. Our fabrics undergo rigorous testing to meet industry standards for flame resistance.

Customization:

Can I customize my order?

Absolutely! We specialize in made-to-order apparel, and customization is one of our core services. Whether it's size adjustments, color preferences, or adding specific features, we're here to bring your vision to life. Contact us to discuss your customization needs.

Lead Time:

How long does it take to receive my order?

Since each item is custom-made to your specifications, please allow 10-14 business days for production and shipping. We strive to deliver high-quality products in a timely manner, and we appreciate your patience as we craft your custom apparel.

Care Instructions:

How should I care for my FR-rated apparel?

Proper care is essential to maintain the integrity and effectiveness of your FR-rated apparel. We recommend following the care instructions provided with your order. Generally, machine wash with like colors in cold water and tumble dry on low heat. Avoid using bleach or fabric softeners, as they may compromise the flame-resistant properties of the fabric.

Still Have Questions?

If you have any additional questions or need further assistance, please don't hesitate to contact our customer service team. We're here to help ensure you have the best experience with our products.